FAQ

Common questions we receive from new Jane users

What types of practitioners use Jane?

Jane has been designed to work great for solo practioners, single-discipline clinics, and multi-disciplinary/integrated clinics. We currently work with:

  • Acupuncturists
  • Athletic Therapists
  • Ayurvedic Practitioners
  • Behaviour Consultants
  • Chiropractors
  • Clinical Counsellors
  • Craniosacral Therapists
  • Dieticians
  • Family Counsellors
  • Hand Therapists
  • Hearing Practitioners
  • Holistic Health Practitioners
  • Homeopaths
  • Kinesiologists
  • Lactation Consultants
  • Massage Therapists
  • Medical Specialists
  • Midwives
  • Naturopathic Doctors
  • Occupational Therapists
  • Osteopaths
  • Paediatricians
  • Personal Trainers
  • Physiotherapists
  • Professional Business Consultants
  • Psychiatrists
  • Psychologists
  • Kinesiologists
  • Shiatsu Therapists
  • Speech Therapists
  • Surgeons
  • Traditional Chinese Medicine Practitioners
  • Yoga Therapists
  • And more every day...
Does Jane work on both Macs and PCs?

Absolutely. Jane works brilliantly on Macs, PCs and all mobile devices (Android and iOS), even if you use a range of different devices within the same clinic.

How secure is my data?

Jane uses the exact same level of encryption as your web banking. Information is encrypted when sent between your computer/device and Jane servers, and from device to device. And no access to patient data remains on your computer or mobile device after you close the Jane windows.

How does my existing clinic data get into Jane?

Simply provide your existing data to the Jane team and we'll import it for you free of charge. Whether you're coming from ClinicMaster, Clinic Server, Mind Body, MS Outlook, Schedulicity, QuickBooks or something else, we'll review your data and help you get started on Jane.

Is my information backed up?

Yes. In fact, Jane is backed up two different ways for extra security. First, Jane’s information is stored on servers in Eastern Canada which, for our Canadian customers, meets the strictest provincial requirements for the storage of electronic health records. Your data is also backed up in multiple other locations in Canada, just to give everyone extra peace of mind.

What are Canada’s requirements regarding the storage of electronic health data?

In Canada, Jane’s home and native land, the laws regarding the storage of electronic health records vary from province to province. Several provinces require public organizations to store health information on servers located within Canada.

A little background: When the USA PATRIOT Act was introduced in 2001, it expanded the FBI’s authority to obtain access to foreign records and documents stored on servers located within the US, including medical records. This sparked controversy in Canada and, as a direct response to the Patriot Act, certain Canadian provinces, including BC, Quebec, Nova Scotia and New Brunswick, introduced legislation mandating that public sector organizations store all personally identifiable information (like medical records) on Canadian servers. These laws only apply to the public sector, not to private clinics. Some provinces have no such legislation in place.

So how does this apply to Jane? Even though we're not required by law to store your data on Canadian servers, we take your clinic’s privacy -- and your patients’ privacy -- very seriously. So, to avoid putting your clinic’s records under the jurisdiction of foreign authorities, we decided to store all of Jane’s data on servers located in Canada. Rest assured, they’re nice and safe.

Does Jane work offline?

Jane doesn’t offer offline functionality because we know that double booking and other errors can occur when multiple users are making changes to the same database.

What happens if my clinic loses its internet connection?

If your clinic’s wifi or internet access suddenly disappears, don’t worry. You can still access Jane on any mobile device, like a tablet or smart phone. You can also “tether” your 3G-enabled tablet or phone to a laptop and pull up the Jane website that way. You can also call another clinic (if you’re part of a family of clinics) to make appointments through them, or use a computer at someone’s home until your clinic’s internet is restored.

Do you offer a free trial?

If you want to get a feel for Jane before commiting, you can request access to our fully functional and pre-populated Jane demo site. We don’t offer a free trial because, in our opinion, the best way to experience Jane is to import your data and see how fast it is to get right back to work.

How long are your contracts?

Customers are with Jane on a month-to-month basis. Jane doesn’t lock anyone into lengthy contracts because we bet you’ll stick with Jane because you love the features, the ease and the price – not because you’re stuck in a contract.

What if I want to leave Jane?

No problem. If you want to leave Jane, all of your data will be provided to you at your request.