Jane Guide.

Here's all the help you need to use Jane.


Troubleshooting Jane

Is Jane not loading properly for you? Sometimes, clearing your browser cache can help! It’s a bit like spring cleaning for your browser or emptying the trash can in a way.

Give this a try and reach out if things still aren’t working after that.

GOOGLE CHROME
  • In the top right hand corner of your Chrome Browser select the three vertical dots
  • Choose More Tools
  • Select Clear Browsing Data

  • A new window will pop up, make sure that you’ve selected to
  • Clear cookies and Cached images/files from All time
  • Click Clear Data

Close Chrome completely and then restart.

SAFARI
  • From the menu select Safari and choose Clear History

  • Choose All History and click Clear History

Restart your Safari Browser.

IPAD or IPHONE
  • Open the Settings app, and scroll down to the Safari option.
  • Scroll down towards the bottom and tap the blue words Clear History and Website Data
  • Tap Clear History and Data