Jane Guide.

Here's all the help you need to use Jane.

Writing Off Unpaid Amounts (and Reversing Them!)

You bill an invoice to insurance, only to see that they will not be covering as much as they said they would. Or maybe a patient has an outstanding balance they refuse to pay and never come back to the clinic.

You can always keep trying to collect the balance, but after a time it makes sense to write off the owed amount so you can track that you attempted to collect it and were unsuccessful. Here’s how to do this:

  • Go to the Patient tab, locate the patient and then proceed to the Billing tab.

  • Click on the blue Patient Invoice or Insurer Invoice text to open up the invoice details. If the invoice is insured and marked as Submitted, you must first mark it as Unsubmitted from the Claims Submissions area. See more about paper claims here: Working with Claim Submissions

  • On the right hand side you’ll find Cancel and Save options. Click the arrow to the left of this and you will find an option to write-off the remaining balance.

Now, we also know that sometimes, just when you least expect it, someone will come back to pay that amount that you’ve written off. Jane allows you reverse that write off. Locate the invoice, just as you did above, click the same arrow as above, but this time, you’ll see the “Reverse Write Off” option.