Jane Guide.

Here's all the help you need to use Jane.


Creating and Setting Up Insurers

The first step in creating a claim is creating the insurer. To do this, ensure you are logged into an account with Full Access permissions.

Create an Insurer

In Settings on the left hand side, scroll down to the Billing section - Insurers

Select New Insurer from the top right:

Enter a name (required) and all contact information (optional).

Billing Portals

You may also enter a portal is appropriate. This could be a government billing portal such as HCAI, a third party billing portal such as Telus E-claims, or even your email program. This will allow you to launch the portal directly for claim submissions.

Here are some of the common portal addresses:

  • Medavie Blue Cross: https://secure.medavie.bluecross.ca/eai/login

  • Pacific Blue Cross: https://service.pac.bluecross.ca/ACESWeb/Pages/Authentication/SignIn.aspx?userType=4

  • Telus E-Claims (including WSIB): https://providereservices.telushealth.com/

  • HCAI: https://www.hcai.ca/HCAI.Web/Login.aspx

You can view some more information about managing claims and portals on this guide: Working with Claim Submissions - Online Insurer Portals

Determine Patient’s fee

Next you’ll need to set how the patient is going to be billed.

To bill the full amount of an appointment and charge nothing to the patient, leave both the “user fee”  and the “pay remaining” blank:

To bill a set user fee to a patient (say, $30 for an MVA patient), it would look like this:

Commonly though, a patient pay’s the balance uncovered by their insurance (For example, if ICBC pays $24.15 of a $100 appointment, the patient would need to pay the remaining $75.85.) To do that, here’s what it would look like:

You don’t need to worry about setting an exact amount here. The amount billed to the patient is based on the coverage set on the claim you’ll create following this guide: Creating a Patient Claim

If you have any questions along the way, please email us at support@janeapp.com to discuss your options.

All the best!