Jane Guide.

Here's all the help you need to use Jane.


Teleplan Transition

If you are already billing Teleplan within BC for MSP, ICBC or WSBC claims there will be claims that you have billed in your old system before moving to Jane.

There’s a few steps we recommend to help make the transition as smooth as possible and to limit the number of claims that were created in your old system but paid into Jane.

You can start up with your Jane account anytime, but it’s best to transition the Teleplan billing in the couple of days between a Remittance and the next billing Cut Off.

Old System

  • DO NOT connect Jane to Teleplan until you will no longer be communicating with Teleplan in your old system. Teleplan gets confused if multiple systems are talking to it at the same time.

  • Submit all of your claims that have been created in your old system before your live date with Jane, but don’t keep billing new visits - those should be billed in Jane.
  • Keep your Teleplan connection active in your old software up until the next Remittance date
  • Pull in the final Remittance
  • Print a record of any final outstanding claims (rejected, on hold or submitted)
  • Once your final Remittance is processed remove any Teleplan log in information to prevent further communication between your old system and Teleplan

Jane

  • DO NOT connect Jane to Teleplan until you will no longer be communicating with Teleplan in your old system. Teleplan gets confused if multiple systems are talking to it at the same time.
  • Begin building claims in Jane as soon as you go live.
  • Claims can stay in the “Unsubmitted” area until your final Remittance has been pulled into your old system and you are ready to connect Jane to Teleplan.
  • After the Remittance date, connect Jane to Teleplan (in the “Company Preferences - Teleplan Info” area).
  • Validate Claims, send them to Queued and then send them in!
  • Once connected Jane will pull in all future Remittances automatically

Remittances in Jane

When you get your first few Remittances in Jane they will include some claims that were created in your old system. Because Jane doesn’t have an invoice for these claims they will show up in the Remittance Report with a note that they have not been processed. They will look like this:

These claims should be manually matched up against the Outstanding Claim report you have from your old system. You’ll have to use the Teleplan sequence numbers to reconcile them as that’s the only data that Teleplan gives back to Jane. As well, these payments will not appear on any reporting in Jane - so you’ll have to manually add them to any compensation reports for these billing periods.

The first few Remittances will likely have the highest number of these claims and they will decrease in frequency drastically over time, but it’s good to always run through your Remittance Report to check for any of these unprocessed claims.

As always, let us know if you need any help!