We have a crazy high bar for support and so we’re continuing to staff up our support team to keep that level high.
Our Support staff are also our Sales staff - but Jane doesn’t cold call. We grow the same way our client’s do: by providing a superior service that people recommend to their friends. The Support positions at Jane involve handling phone and email correspondence from either current or interested users, running online demos by request, and possibly attending some conferences on occasion to (wo)man the Jane booth. At Jane our goal is to offer friendly, qualified, knowledgable support that can be depended on for accurate and speedy responses.
We love that our support team are the ones that also field the sales calls, because it means that there is no over promising. The same people who have to support things one one side are the ones that are explaining what Jane can do to potential users. Who better qualified! We have extremely lovely and happy users, and this is one of the reasons why. We never over promise and we always aim to over deliver.
Jane jobs are ideally full time and we’re hoping for local to Vancouver but would consider remote if it makes sense for everyone.
Our number one requirement is that our staff fall in love with Jane.
We value a good fit over experience but relevant experience in the clinical world is like gold. If you’ve ever worked a front desk or managed a clinic we would love to hear your story. Same thing with supporting another software or having used Jane before - of course!
Here’s the Jane Support Staff Zodiak Sign.
You’re a smart, slightly nerdy, energetic self starter. You have a lovely phone and email manner and a willingness to be awesome. You like helping others and enjoy lame jokes and somewhat on topic gif responses. You’re not afraid to ask for help if you don’t know the answer and you love being depended on. You are curious and always looking to learn and have an inclusive and open attitude.
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